All the information you need on the most cost effective way to leverage your investment in Dynamics NAV.
Congratulations. You’ve taken the first step to realizing the full value of your Dynamics NAV investment. Fenwick Gold is continually evolving based on the suggestions of the Gold user base, and our on-going implementations of Dynamics NAV.
As part of your Fenwick Gold annual maintenance fee, you are provided with on-going product support for all your Gold modules. This includes:
Any Fenwick Gold incidents will be investigated within 8 hours of the support request being raised, and any required hotfix deployed immediately as required.
We will continue to provide product updates and hotfixes for any current major version of Fenwick Gold and the immediate prior version.
The Fenwick Gold Support Lifecycle offers three years of support for each major release at the highest service pack level. Within the three year support lifecycle of each major release we will:
When a new service pack is released, we will provide 12 months of support for that service pack, where we will offer the same service as offered for each major release.
Once the support period has ended, we can still provide and install the product version if required for your current version of NAV, however we will not provide any further updates to the product, nor consider any change requests to that major release or service pack.
Some frequently asked questions in relation to Fenwick Gold are listed below. We will continually update this section of the support page to include new questions we are receiving from our user base.
Fenwick Gold has a number of inexpensive modules that you can purchase separately to enhance your existing NAV installation. Rather than commissioning a specific modification, Fenwick Gold is managed and maintained for future version so you do not need to worry about the functionality being available when you upgrade.
There is no charge for installation of any Fenwick Gold module when purchasing as part of a new NAV implementation from Fenwick Software. If you already have an existing NAV database without Fenwick Gold, we can provide a fixed price for installation.
Yes. Fenwick Gold carries the highest certification possible from Microsoft – the ‘CfMD’ tag – ‘Certified for Microsoft Dynamics’. This means the product has been fully tested and appropriate levels of documentation have been provided. You can read more on the CfMD program here.
Fenwick Gold was first released in July 2011. Since then it has grown to include a much greater depth of functionality as driven by our experience implementing Dynamics NAV, and requests from our existing NAV and Fenwick Gold user base.
Call us on +61 3 9695 3333. Fenwick Gold can be installed into any existing Dynamics NAV v5.0 or higher database. It is an inexpensive way to leverage your existing investment in NAV.
Yes. All Gold Modules are built on the Foundation Module so this module is required as a pre-requisite for all other Gold modules. However it has some excellent functionality included, and at only $1,500 is a bargain.
For further information on Fenwick Gold, and any questions on related support please contact us. Speak with any one of our consultants who are all trained in Fenwick Gold.