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OUR SERVICES: Implementation and support of Microsoft Dynamics NAV systems
When you implement Microsoft Dynamics NAV, you will benefit from world's best practice, as the ideas of the designers, and all the companies like yours that are using it, contribute to what you receive when you license it.
Our role is to work with you to transform your business processes by helping you to take advantage of the best practices that are embedded in the software.
And we continue to work with you over the years to ensure that you get the maximum benefit from your IT investments.
| Honed over our 34 years in business, our implementation methodology is designed to address the risk inherent in software implementation projects and to deliver an efficient and effective business solution that will provide immediate and ongoing benefit to clients.
Project management - Success doesn’t happen by accident - every project is thoroughly planned, risks are identified, contingencies planned for, roles and accountabilities are defined, success criteria are identified, quantified (where possible) and agreed.
Business requirements are thoroughly analysed - The foundation for your solution is built during a series of Business Process Analysis and Design workshops with your staff. These facilitated workshops thoroughly examine your business processes and map them onto the features provided by the software.
Conference room pilots verify the setup of your system - To ensure that the software is setup to match your business processes, we facilitate a series of pilot sessions with your staff to transact “a day in the life” of your business from start to finish.
Training that helps your people - People can easily become overloaded with information during the critical training phase. To help your staff, we provide customised classroom training that is relevant to their job function.
Support when you need it most - We recognise that the transition to a new business system can be an anxious time, so we provide on-site support for all areas of your business affected by the new system. Members of our consulting team will be on-site in your organisation to provide effective support to your staff, ensuring they quickly become comfortable and productive users.
Continuing support - To help you to use the system effectively, on a day to day basis, we provide ongoing support services including:
- Electronic helpline
- On-site support
- Training
- Upgrades so you continue to use improved versions of your software
Consulting advice - Life doesn’t stand still – even after your new system is up and running – so we continue to help you by adapting your systems to changing requirements or implementing it in new areas of the business. Our consulting advice ensures your systems continue to meet your business requirements.
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